{"id":2928,"date":"2022-07-15T12:13:08","date_gmt":"2022-07-15T12:13:08","guid":{"rendered":"https:\/\/tobeit.es\/?p=2928"},"modified":"2022-07-15T12:13:08","modified_gmt":"2022-07-15T12:13:08","slug":"optimiza-centro-ayuda-servicedesk-plus","status":"publish","type":"post","link":"https:\/\/tobeit.es\/en\/optimiza-tu-centro-de-ayuda-con-servicedesk-plus\/","title":{"rendered":"Optimiza tu centro de ayuda con ServiceDesk Plus"},"content":{"rendered":"<p class=\"qtranxs-available-languages-message qtranxs-available-languages-message-en\">Sorry, this entry is only available in <a href=\"https:\/\/tobeit.es\/es\/wp-json\/wp\/v2\/posts\/2928\" class=\"qtranxs-available-language-link qtranxs-available-language-link-es\" title=\"Espa\u00f1ol\">Espa\u00f1ol<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-2929\" src=\"https:\/\/tobeit.es\/wp-content\/uploads\/2022\/07\/Tobeit-servicedeskplus--300x300.png\" alt=\"tobeit-servicedeskplus\" width=\"300\" height=\"300\" srcset=\"https:\/\/tobeit.es\/wp-content\/uploads\/2022\/07\/Tobeit-servicedeskplus--300x300.png 300w, https:\/\/tobeit.es\/wp-content\/uploads\/2022\/07\/Tobeit-servicedeskplus--150x150.png 150w, https:\/\/tobeit.es\/wp-content\/uploads\/2022\/07\/Tobeit-servicedeskplus-.png 301w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>En plena digitalizaci\u00f3n de la actividad empresarial, las compa\u00f1\u00edas han recurrido a soluciones tecnol\u00f3gicas que les han permitido garantizar la disponibilidad de su servicio, la gesti\u00f3n interna de procesos y la interacci\u00f3n con usuarios y clientes. En este sentido, las <a href=\"https:\/\/tobeit.es\/herramientas-de-help-desk-servicedesk-plus\/\"><strong>herramientas de Help Desk<\/strong><\/a> han cobrado mayor relevancia y se han convertido en aliados esenciales, capaces de facilitar y agilizar la gesti\u00f3n de peticiones e incidencias.<\/p>\n<p>Los centros de ayuda, es decir, las herramientas de ticketing que emplean los departamentos de atenci\u00f3n al cliente y los de IT, son recursos orientados a dar soporte inmediato para facilitar la intervenci\u00f3n humana en la gesti\u00f3n y coordinaci\u00f3n de solicitudes. Y esta apuesta de las empresas por una asistencia r\u00e1pida pasa por la implantaci\u00f3n de <a href=\"https:\/\/tobeit.es\/herramientas-de-help-desk-servicedesk-plus\/\"><strong>software de Help Desk como ServiceDesk Plus<\/strong><\/a>.<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>Metodolog\u00edas de trabajo evolucionada<\/strong><\/h2>\n<p><a href=\"https:\/\/tobeit.es\/herramientas-de-help-desk-servicedesk-plus\/\"><strong>ServiceDesk Plus de ManageEngine<\/strong><\/a> es el software de help desk que ha optimizado el flujo de trabajo de las empresas, ofreciendo una soluci\u00f3n de soporte de primer nivel con visibilidad y control unificado. Las <a href=\"https:\/\/tobeit.es\/herramientas-de-help-desk-servicedesk-plus\/\"><strong>herramientas de Help Desk de ServiceDesk Plus<\/strong><\/a> se adaptan a las necesidades de cada compa\u00f1\u00eda, contando con 3 tipos de versiones: ServiceDesk Plus Standard, Professional y Enterprise.<\/p>\n<p>Pensado para garantizar una gesti\u00f3n \u00e1gil de las incidencias, <a href=\"https:\/\/tobeit.es\/herramientas-de-help-desk-servicedesk-plus\/\"><strong>ServiceDesk Plus<\/strong><\/a> brinda soporte tanto a los departamentos de IT y administradores, como a los usuarios que requieren atenci\u00f3n r\u00e1pida por parte de la empresa, aumentando as\u00ed el nivel de satisfacciones de los clientes.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Funciones dise\u00f1adas en base a ITIL de <\/strong><a href=\"https:\/\/tobeit.es\/herramientas-de-help-desk-servicedesk-plus\/\"><strong>ServiceDesk Plus<\/strong><\/a><\/h3>\n<p><strong>Acelera la gesti\u00f3n de incidencias. <\/strong>Con una interfaz unificada y personalizada, la gesti\u00f3n de problemas, peticiones e incidencias se controla desde una mesa de ayuda intuitiva. Con ello, el flujo de comunicaci\u00f3n se agiliza y permite una resoluci\u00f3n m\u00e1s r\u00e1pida gracias a su portal autom\u00e1tico de tickets, informes de Help Desk y la gesti\u00f3n de SLA\u2019s.<\/p>\n<p>Informes avanzados. La anal\u00edtica de datos resulta fundamental para detectar repeticiones en las incidencias, identificar tendencias de situaciones cr\u00edticas y obtener conclusiones que permitan mejorar los procesos y servicio. Para ello, <a href=\"https:\/\/tobeit.es\/herramientas-de-help-desk-servicedesk-plus\/\"><strong>ServiceDesk Plus<\/strong><\/a> ofrece informes completos con los datos correctos: reporte de estaciones de trabajo, de compra, de auditor\u00eda, etc. Aporta una visi\u00f3n global para implementar mejoras destinadas a aumentar la satisfacci\u00f3n de los usuarios.<\/p>\n<p><strong>Mejora la gesti\u00f3n de proyectos. <\/strong>Gracias a la centralizaci\u00f3n de la informaci\u00f3n, la herramienta facilita la gesti\u00f3n de proyectos IT de manera m\u00e1s efectiva y escalable, permitiendo tambi\u00e9n integraciones con otros sistemas IT y la gesti\u00f3n de activos.<\/p>\n<p>&nbsp;<\/p>\n<p>Desde ToBeIT nos hemos especializado en proyectos con <a href=\"https:\/\/tobeit.es\/herramientas-de-help-desk-servicedesk-plus\/\"><strong>software ServiceDesk Plus<\/strong><\/a>, habiendo implementado soluciones a medida para grandes compa\u00f1\u00edas que han necesitado optimizar sus procesos internos y externos con herramientas de help desk.<\/p>","protected":false},"excerpt":{"rendered":"<p>Sorry, this entry is only available in Espa\u00f1ol. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.En plena digitalizaci\u00f3n de la actividad empresarial, las compa\u00f1\u00edas han recurrido a soluciones tecnol\u00f3gicas que les han permitido garantizar la disponibilidad de su [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2929,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2928","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sin-categoria"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Optimiza tu centro de ayuda con ServiceDesk Plus - ToBeIT<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tobeit.es\/optimiza-tu-centro-de-ayuda-con-servicedesk-plus\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Optimiza tu centro de ayuda con ServiceDesk Plus - ToBeIT\" \/>\n<meta property=\"og:description\" content=\"Sorry, this entry is only available in Espa\u00f1ol. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.En plena digitalizaci\u00f3n de la actividad empresarial, las compa\u00f1\u00edas han recurrido a soluciones tecnol\u00f3gicas que les han permitido garantizar la disponibilidad de su [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tobeit.es\/optimiza-tu-centro-de-ayuda-con-servicedesk-plus\/\" \/>\n<meta property=\"og:site_name\" content=\"ToBeIT\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/grupotobeit\" \/>\n<meta property=\"article:published_time\" content=\"2022-07-15T12:13:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/tobeit.es\/wp-content\/uploads\/2022\/07\/Tobeit-servicedeskplus-.png\" \/>\n\t<meta property=\"og:image:width\" content=\"301\" \/>\n\t<meta property=\"og:image:height\" content=\"301\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"dmtobeit\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"dmtobeit\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/tobeit.es\/optimiza-tu-centro-de-ayuda-con-servicedesk-plus\/\",\"url\":\"https:\/\/tobeit.es\/optimiza-tu-centro-de-ayuda-con-servicedesk-plus\/\",\"name\":\"Optimiza tu centro de ayuda con ServiceDesk Plus - ToBeIT\",\"isPartOf\":{\"@id\":\"https:\/\/tobeit.es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/tobeit.es\/optimiza-tu-centro-de-ayuda-con-servicedesk-plus\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/tobeit.es\/optimiza-tu-centro-de-ayuda-con-servicedesk-plus\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/tobeit.es\/wp-content\/uploads\/2022\/07\/Tobeit-servicedeskplus-.png\",\"datePublished\":\"2022-07-15T12:13:08+00:00\",\"author\":{\"@id\":\"https:\/\/tobeit.es\/#\/schema\/person\/ebe67ff529f28099ba368a41fc51a11e\"},\"breadcrumb\":{\"@id\":\"https:\/\/tobeit.es\/optimiza-tu-centro-de-ayuda-con-servicedesk-plus\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/tobeit.es\/optimiza-tu-centro-de-ayuda-con-servicedesk-plus\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/tobeit.es\/optimiza-tu-centro-de-ayuda-con-servicedesk-plus\/#primaryimage\",\"url\":\"https:\/\/tobeit.es\/wp-content\/uploads\/2022\/07\/Tobeit-servicedeskplus-.png\",\"contentUrl\":\"https:\/\/tobeit.es\/wp-content\/uploads\/2022\/07\/Tobeit-servicedeskplus-.png\",\"width\":301,\"height\":301},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/tobeit.es\/optimiza-tu-centro-de-ayuda-con-servicedesk-plus\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/tobeit.es\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Optimiza tu centro de ayuda con ServiceDesk Plus\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/tobeit.es\/#website\",\"url\":\"https:\/\/tobeit.es\/\",\"name\":\"ToBeIT\",\"description\":\"IT solutions, services and security\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/tobeit.es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/tobeit.es\/#\/schema\/person\/ebe67ff529f28099ba368a41fc51a11e\",\"name\":\"dmtobeit\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/tobeit.es\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/8816b27e6a612705997d3f3b3903e8604f7d0b635ed817bda58eb1fc2ca747dd?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/8816b27e6a612705997d3f3b3903e8604f7d0b635ed817bda58eb1fc2ca747dd?s=96&d=mm&r=g\",\"caption\":\"dmtobeit\"},\"url\":\"https:\/\/tobeit.es\/en\/author\/dmtobeit\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Optimiza tu centro de ayuda con ServiceDesk Plus - ToBeIT","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/tobeit.es\/optimiza-tu-centro-de-ayuda-con-servicedesk-plus\/","og_locale":"en_US","og_type":"article","og_title":"Optimiza tu centro de ayuda con ServiceDesk Plus - ToBeIT","og_description":"Sorry, this entry is only available in Espa\u00f1ol. 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