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ServiceDesk Plus is help desk and asset management software that makes it easier for workers and better support customers.

  • Smart automation.
  • Powerful integrations with IT management applications.
  • Implementation on premises and on cloud.
  • Code-free customization.
  • Great capacity of creation of reports.

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Discover the benefits of ServiceDesk Plus

ServiceDesk Plus is a modular and scalable software that allows you to implement integrated technical support processes with automatic inventory and resource management.

  • Power your help desk.
  • Optimize the use of assets.
  • Reduce incidents and errors.
  • Create projects and manage resources.
  • Automate important workflow tasks.

IT Service Management and Ticketing Tools

Incident Management

Reduce outages, improve agent productivity, meet SLAs, and manage the full lifecycle of your IT tickets.

Problem management

Classify, analyze and bring issues to closure. Analyze the root cause and reduce repeat incidents in your IT.

Projects management

Create projects, manage resources and track progress. Integrate IT projects with requests and changes to adjust overall IT service delivery.

Report generation

Use default and custom reports to get the right information. Monitor the performance status of your IT helpdesk through customizable, real-time dashboards.


Monitor and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and disruptions on informed decision making.

Asset Management

Discover, monitor and manage your IT hardware and software assets in one place. Optimize asset utilization, prevent vulnerabilities, and ensure license compliance.

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