A particular case where observability becomes a differentiating point are organizations with a high level of geographical dispersion. And there is no environment more geographically dispersed than the world of Retail.
Historically, in this world there has been a need to monitor what happens in stores, and at the same time, the complexity associated with geographical dispersion has limited the satisfaction of this need. On the other hand, in this world there is a need to have real-time information (both IT and business) about what is happening in stores.
